Contact

Contact Us

If you need assistance, we’re here to help.
For all inquiries, please reach out to our support team:

📧 support@thedentalprime.com

Our customer support team will respond as quickly as possible.

Returns & Refund Requests

Before returning any product, you must first email us at:
📧 support@thedentalprime.com

Please provide your order details and let us know you would like to return your items.
To qualify for a return:

Items must be unused and unopened

Products must be in the same condition you received them

Items must be in their original packaging

Once your return is approved, we will provide instructions for shipping your product back.

Shipping Address

285 Northeast Ave, Tallmadge, OH 44278, USA

Return Address

285 Northeast Ave, Tallmadge, OH 44278, USA

Shipping & Return Policy

We ship worldwide using USPS and UPS services.
Shipping updates and tracking information will be sent to you via email.

Shipping Processing Times
Stage Estimated Time
Order received & processed 3–5 business days
Tracking issued Within 24 hours after confirmation
Shipping to U.S. 5–7 business days after dispatch

- All DentalPrime orders ship from Tallmadge, Ohio, USA.

International Shipping
Stage Estimated Time
Processing 3–7 business days
Delivery time 12–18 business days*

*International delivery times may vary due to customs, local logistics, flight schedules, and global shipping conditions. We always work to ensure your package arrives as fast as possible.